Our Return Policy lasts 30 days for cash refunds. If more than 30 days have gone by since initial delivery of purchased item, unfortunately we can’t offer a refund in the method of payment used, unless the item is defective, broken, or otherwise damaged as we do offer replacements free of charge in those cases, the refund within the 30 day window will be the full amount minus any possible shipping costs of the item back to us, depending if the customer requests a prepaid label.
The warranty service we offer does include all physical and non-perishable goods, and non-digital, except for the hand painted pins as those are limited and one of a kind, we can only offer a replacement of equal or lesser value if the same style is not available in our inventory.
To be eligible for a full return, the item must be unused and in the same condition as it was shipped (new, as we do not sell used items) and must also be in the original packaging. This part of the policy is for the initial 30 days and qualifies for the full return amount, minus any shipping costs back to us if requesting a prepaid label. International orders do not qualify for any prepaid labels and we do try to emphasize the return window for a full refund per the above information is from date of delivery per the carrier scan or carrier confirmation.
Late, Missing or Non-delivered Orders
If your item is lost or did not get delivered we are not responsible for this issue, as that is a carrier mistake and not one of our mistakes, holding the seller responsible for an item lost by a third party company makes zero sense. However, we will aide you in finding the lost item and if not found the postal service or carrier used, is required to issue the receiving party a refund for the package, NOT the seller!Even if there was a guaranteed delivery date as long as the seller meets the scheduled sending time, or deadline and there is a carrier scan on the order before the deadline or up to, then it is the receiving parties job to contact the carrier and find out why that company not ours made a mistake and is late on delivery and request a refund for the paid shipping as they will and do refund the receiving party for late deliveries as this is nothing any seller can control once the package is given to the carrier.
This especially applies when sellers pay for shipping to you (Free Shipping), then when the item goes missing, it is the receiving parties job to contact the carrier and request a missing mail search or a case be opened. In the event the carrier is not willing to work with the customer you can have us step in to work with the carrier and in some situations we might refund your order depending on what occurred and what the carrier has done to fix the issue. Many customers have received refunds from the carrier or postal service for lost packages and it should never be the sellers fault for ANY thing ever that goes missing once given off to the carrier.
If the item is not in original packaging and in original condition then we do charge a 20% restocking fee, as well as deduct shipping costs from the return only if the customer requests a pre-paid label, otherwise if the customer pays for shipping back to our company & only the 20% restocking fee is assessed. The above portion for deduction in refund is only for items that are not within original condition, original packaging, and are not damaged upon receipt.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Return Instructions for Completion:
To complete the return, we require a receipt or proof of purchase or the correct order ID number in which we initially sent to the customer. Please contact us if there is help needed for finding that number, we are always happy to aid our customers in a wonderful experience at our store.
We offer a warranty on all jewelry products as mentioned above, this is a Limited Lifetime Warranty, can be passed to new owners, if the paper invoice number is given to the new owner. We are happy to send another version of the paper invoice, via e-mail so it is available for printing or a customer may find this in their online account order history available to print.
Please do not send items back to the manufacturer, it will be rejected, please send all items to Sarah's Treats & Treasures to the specified return address below.
Sarah's Treats & Treasures
Returns Department
PO Box 8657
Port Orchard, WA 98366
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery, non-deliverable items where we receive them back to us as non-deliverable for any reason (which will also have the original shipping cost in addition to the restocking fee assessed)
Refunds (if applicable)
Once the customers return is received and inspected, we will send an email to notify a customer that we have received the returned item. We will also notify a customer of the approval or rejection of the refund. (We always approve refunds or exchanges for any reason within 30 Days of Delivery Date, and always accept returns no matter what). If approved (we always approve), then the refund will be processed, and a credit will automatically be applied to the payment type used for original purchase, within however many days that the processing companies for the original method of payment method takes to complete the refund.
Late or missing refunds (if applicable)
If a customer has not received a refund yet, first check the bank account, and possible other payment methods that could or might have been used. Then contact any credit card company that possibly was used as it may take some time before a refund is officially posted. (Sometimes it has taken upwards of 30 days). Next contact any possible bank that could have been used. There is often some processing time before a refund is posted. If all has been done and a customer still has not received a refund, please make sure to contact us immediately at CustomerService@SarahsTreatsAndTreasures.com, we want to ensure our customers are taken care of and all customers deserve respect, dignity, and quick processing and we are always happy to call in defense of our customers and find out why it might be taking so long to do something as simple as process a return.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They can however, be exchanged and still qualify for the limited lifetime warranty.
Exchanges (Always allowed)
We only replace items if they are defective or damaged and does not matter exactly why they were damaged unless completely smashed by something like a hammer on purpose :-)
If a customer needs to exchange an item for the exact same item, or a customer would like to upgrade, change or otherwise alter the item, send us an email at CustomerService@SarahsTreatsAndTreasures.com then send the item to the return address listed below:
Sarah's Treats & Treasures
Exchange Department
PO Box 8657
Port Orchard, WA 98366
Gifts
If the item was marked as a gift when purchased and shipped directly to the purchaser, the customer will receive a gift credit for the value of the return (minus any restocking or shipping fees as assessed per policies above). Once the returned item is received, a gift certificate or gift card will be mailed to the address requested and will be only valid in our store.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the receiver later, we will send a refund to the gift giver and that person will find out about the return and will be responsible for contacting the receiver.
Shipping
To return products purchased from our store or any sales channels we are connected to, please mail the product(s) to:
Sarah's Treats & Treasures
Returns Department
PO Box 8657
Port Orchard, WA 98366
Customers will be responsible for paying for shipping costs for returning any items, unless the item arrived defective, or incorrect item was sent. (We are also happy to send a pre-paid label that will be deducted from the refund amount, unless the item arrived damaged, or the incorrect item was received) Shipping costs are non-refundable. If a customer receives a refund, the cost of return shipping will be deducted from that refund if outside of the 30 Day Free Returns Policy.
Depending on where the customer lives, the time in which it takes for the exchanged product to reach its destination, may vary.
If the return or exchange item is being shipped and over the cost of $75, please consider using a traceable shipping service and/or purchase shipping insurance. We don’t guarantee that we will receive the returned item, and it is important that the tracking number be available to us so that in the event the item is lost or not delivered we can track it down and still refund the monies a customer is owed.
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